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BA hacked: 380,000 payment cards 'compromised' in breach

BA hacked: 380,000 payment cards 'compromised' in breach

The air carrier says it will contact affected customers and advise them to inform their financial service providers about the incident.

The nearly two-week long hack did not involve travel or passport details, the airline said, adding that it had launched an urgent investigation into the theft of customer data.

We are deeply sorry for the disruption that this criminal activity has caused.

British Airways apologized on Friday after the credit card details of hundreds of thousands of its customers were stolen over a two-week period. "No passport or travel details were stolen".

British Airways' owner said the airline has been hit by a cyberhack, with the personal data of customers who booked flights on the carrier's website stolen, the latest in a string of corporate data breaches. "We have notified the police and relevant authorities", BA said.

"The moment we found out that actual customer data had been compromised that's when we began an all-out immediate communication to our customers, that was the priority", he said.

BA apologised for the error on flights to Tel Aviv and Dubai, but customers said they were angry their tickets were not being honoured.

Future bookings will not be affected, BA said.

Around 380,000 payment cards were compromised.

The airline also cautioned its customers against password theft and urged them to choose a unique one which is not used for any other online account. But what you do after you call the bank?

Also of concern is its reliability as a trusted airline.

And in May 2017, British Airways suffered a major computer system failure triggered by a power supply issue near Heathrow which left 75,000 customers stranded.

Will I have to get a new card? The airline has actually been working hard and succeeding of late, to reverse numerous recent cuts to in-flight service in an attempt to improve its public image.